The Baird Sales Team’s Role in Managing Customer Relationships

Eric Hiner discusses managing customer relationships in a recent AHA episode.

Customer success is your business’ success! You already know this, but it bears repeating: customers are the lifeline of your business. Without them, you wouldn’t exist. The key to a successful business is strong customer relationships — and it starts with the sales team. 

A bad customer service experience is bad for business, but when service is great, existing customers keep coming back (and make referrals to friends on your behalf). That’s why managing customer relationships should be the number one goal for any sales team. Read more

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Improving Manufacturing Processes While Respecting the Past: A Conversation With Zach Baird

Zach Baird talking about improving manufacturing processes at Baird Brothers.

Note: this is a transcript from our recent AHA interview. If you would like to watch the full video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.

Read more

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What to Expect at Home & Garden Shows: A Conversation With Marketplace Events

Marketplace Events talking about Home & Garden Shows 2022.

Note: this is a transcript from our recent AHA interview. If you would like to watch the full video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.
Read more

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Reviewing Antique Woodworking Tools: A Conversation With Vintage Tool Collector Mike Jenkins

Mike Jenkins discussing different antique woodworking tools.

Note: this is a transcript from our recent AHA interview. If you would like to watch the full video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.

Read more

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Growing a Family-Run Hardwood Lumber Company: A Conversation With Jessica Hickman Fresch

Jessica Hickman Fresch discusses her family-run hardwood lumber company.

Note: this is a transcript from our recent AHA interview. If you would like to watch the video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.
Read more

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Environmental Benefits of Forestry Lumber Management: A Conversation With Amy Shields

Amy Shields talking about the benefits of forestry lumber.

Note: this is a transcript from our recent AHA interview. If you would like to watch the full video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.

Read more

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How Wood Products Actually Help Ecosystems: A Conversation With Amy Shields and Jessica Hickman Fresch

Amy Shields and Jessica Hickman Fresch talking about wood as a renewable resource.

Note: this is a transcript from our recent AHA interview. If you would like to watch the video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.
Read more

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Restoring Tools and Woodworking Antiques: A Conversation With Antique Tool Collector Mike Jenkins

Mike Jenkins talking about restoring tools for woodworking or collecting.

Note: this is a transcript from our recent AHA interview. If you would like to watch the full video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business.

Read more

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Collecting Antique Woodworking Tools: A Conversation With Antique Tool Collector Mike Jenkins

Mike Jenkins talking about antique woodworking tools.

Note: this is a transcript from our recent AHA interview. If you would like to watch the video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. 

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business. Read more

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Home Design Trends and Quality Built Homes: A Conversation With DiLoreto Construction

Joe and Mike DiLoreto discussing home design trends for 2022.

Note: this is a transcript from our recent AHA interview. If you would like to watch the video, check out our content studio page. This interview is also available as a podcast episode – find it here.

Steve Stack:

Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved.

Join me, Steve Stack, along with guest builders and industry leaders, as we talk shop and go in-depth on what it takes to be the best of the best. 

Dive into topics like architecture, industry trends, project plans, historical tools, tricks of the trade, and life lessons from more than six decades of experience in the hardwood lumber business. Read more

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